Terms of Service

Effective October 18, 2026

Who we are

Vimento is made by Lovecraft LLC, doing business as Vimento ("we," "us," or "Vimento"). These terms cover your use of vimentos.com and your Vimento frame. By creating an account, starting a free try or buying a frame, you agree to these terms.

The product

Vimento is a 10.1" digital picture frame. We put each one together by hand, with a 3D-printed housing and a Raspberry Pi computer inside. It plays 10-second silent living photos made from your family photos. You upload photos on vimentos.com, our AI makes each one into a living photo, and it reaches your frame over WiFi. WiFi is optional: your frame ships with every living photo made before it ships, so it works right out of the box.

Accounts

You must be 18 or older to create a Vimento account or start a free try. Our service is not directed to children under 13. Keep your email account safe: our sign-in links go there, and you're responsible for what happens under your account.

Acceptable use

Only upload photos you took or have permission to use. By uploading a photo you confirm that you have the right to share it with us, and that the people in it (or, for children, their parent or guardian) would be comfortable with it being made into a living photo for your family.

Don't upload anything sexual, violent, or unlawful. Never upload sexual or exploitative images of anyone under 18: we report apparent child sexual abuse material to the National Center for Missing & Exploited Children. We may remove content or suspend accounts that break these rules.

To ask us to remove a living photo of you or your child that someone else made, email hello@vimentos.com. We act within 48 hours.

Your photos and living photos

You keep all rights in the photos you upload. You give Lovecraft LLC a limited permission to store and copy them, and to send them to the AI providers named in our Privacy Policy, only to make your living photos, show them to you and the family you invite, and play them on your frames. This permission ends when you delete the photo, except for backups, which we clear within 30 days.

As between you and us, the living photos made from your photos are yours. They may not have copyright protection of their own beyond your original photo. We claim no ownership of them. We will not use your photos or living photos in advertising unless you give us separate written permission.

Living photos and AI

Each order comes with 25 living photos. One living photo is one of your photos made into a 10-second silent video by our AI. If one can't be made, it doesn't count against your living photos. More come with a monthly plan (see Monthly plans). Orders placed before October 4, 2026 keep the number of living photos they were sold with.

Every living photo is made with AI: it brings your photo to life with 10 seconds of gentle motion, and no sound. The motion is created by AI, so it may not always match what you expected. If you want a different take, you can delete a living photo or make a new version with a redo. Once you have ordered, your account includes 5 redos. A redo doesn't use one of your living photos.

The free try. You can try Vimento once, free: one living photo made from one photo you choose, with no card. It's one per person and email address, and we may limit free tries per household or per day. A free account doesn't include redos. If you order later, your free living photo comes with you.

Payment and pricing

Vimento frames are priced $279, including the frame, a stand, and 25 living photos. More living photos come with a monthly plan (see Monthly plans). Shipping is free to US addresses. Payments are processed by Stripe — we never see or store your card number.

We ship each frame within 7 days of your order. Order by December 12 and we ship it in time to arrive before Christmas.

Monthly plans

A monthly plan adds new living photos to your account every month: 5 a month for $9.95 or 10 for $17.95. You can start one if you bought a frame, or if someone invited you to add photos to their frame. The living photos are then yours. You can also add a plan when you order a frame; its first month is then charged together with the frame.

A plan is charged the day you start it and then on the same day every month, to the payment method you gave Stripe, until you cancel. Each time a month is paid, that month's living photos are added to your account. They do not expire, and they stay in your account if the plan ends.

If a payment fails, no living photos are added for that month, and the plan ends if the payment still fails after Stripe's retries. You can cancel your plan, change it, or change the card it is charged to at any time on the plan page of your account. A cancellation takes effect at the end of the month you paid for. We do not refund part of a month.

Moving to the larger plan: we charge only the difference in price for the rest of the month you are in, at once. The extra living photos are added once that charge is paid. If it can't be charged, your plan stays as it was. Moving to the smaller plan takes effect on your next billing date. Nothing is refunded.

If we change a plan's price, we email you at least 7 days before the new price is charged.

Shipping, returns, and our limited warranty

Send the frame back within 30 days of delivery and we refund $279, minus $1.56 for each of your 25 included living photos we made, $39 at most. We never deduct the free try, bonus living photos, or living photos from a monthly plan or a pack. Made all 25? You get $240 back, and you keep every living photo.

Your frame comes with a 1-year limited warranty. Full details of shipping, returns and the warranty are in our Shipping, Returns & Refunds page, which is part of these terms.

Limitation of liability

Except for our limited warranty and any rights the law gives you that can't be waived, the website and the living photos are provided "as is." To the fullest extent the law allows, Lovecraft LLC is not liable for indirect, incidental, or consequential damages arising from your use of the frame or website, including loss of photos, living photos, or data, and our total liability for any claim is limited to what you paid us in the 12 months before it. Nothing in these terms limits liability for injury to people, or anywhere else the law doesn't allow it.

Account termination

You can close your account at any time by emailing hello@vimentos.com. We may suspend or terminate accounts that violate these terms, such as by uploading content that breaks our acceptable use rules. If we close your account for any other reason, we refund the living photos and redos you bought and haven't used. Either way, your frame keeps playing every living photo already on it.

Changes to these terms

We may update these terms from time to time. If we make meaningful changes, we'll update the effective date at the top of this page.

Governing law

These terms are governed by the laws of the State of South Dakota, without regard to its conflict-of-law rules. This does not take away any protection the consumer laws of the state where you live give you.

Text messages (SMS Terms)

The program. Vimento Texts is a marketing text program from Lovecraft LLC, doing business as Vimento. When you tick the box "Text me Vimento offers" and give your mobile number, you agree to receive recurring marketing text messages from Vimento at that number: reminders about your living photo, limited-time offers and Christmas order deadlines. Messages may be sent using automated technology.

Your number. By ticking the box, you confirm that the number is your own mobile number, or one you are the regular user of. Please don't enter someone else's number.

Not required. Agreeing to texts is not a condition of trying or buying anything from Vimento.

How often. Up to 4 messages a month. We send texts only between 9 am and 8 pm in your local time.

Cost. Message and data rates may apply. Your mobile plan decides those; Vimento doesn't charge for texts.

Stop or get help. Reply STOP to any message to stop all texts; we send one message to confirm and then no more. Reply START to sign up again. Reply HELP for help, or email hello@vimentos.com. You can also ask us to stop by email.

Delivery. Carriers are not liable for delayed or undelivered messages.

Privacy. We don't sell or share your mobile number or your text consent with anyone for their marketing. See our Privacy Policy.

Contact us

Questions about these terms? Email us at hello@vimentos.com.